My Val is a one-time digital service. Your payment unlocks matchmaking and access to the
Valentine reveal experience.
When Refunds Are Allowed
We only issue refunds in these cases:
- Duplicate charge: You were charged more than once for the same account/payment
attempt.
- Successful charge but verification failed: Paystack shows "successful" but our
system cannot verify the transaction after investigation.
- Technical failure on our side: You paid successfully, but you never receive
matchmaking access due to a confirmed system error.
When Refunds Are Not Allowed
Refunds are not issued if:
- You change your mind after payment
- You entered incorrect profile details (e.g., preferences, city, gender choice)
- You are unmatched because there are not enough compatible users in your area/preferences
- A match was created for your account (even if reveal has not happened yet)
- The reveal date has passed, or match details were revealed
- You violated our terms (spam, harassment, fake info, etc.)
Refund Request Window
Refund requests must be submitted within 48 hours of payment.
How to Request a Refund
Email: myval.help@gmail.com
Include:
- Your account email
- Paystack payment reference
- Brief description of the issue
Processing Time
If approved, refunds are processed back to the original payment method.
Timing depends on your bank/payment provider (typically 5-10 business days).
Contact Support
For any questions or support, please email us at:
myval.help@gmail.com